Shipping policy

đźšš Shipping Rates

We offer flat-rate shipping within Australia for simplicity and transparency:

  • Standard Shipping (Australia): $10

  • Express Shipping (Australia): $15

  • Free Shipping on all orders over $120

⏱ Processing Times

We aim to process and dispatch all orders within 2–5 business days.

Please note: Some products are made to order or fulfilled by our Australian print partner, which may slightly extend processing times. These items are clearly marked on their product pages.

📦 Delivery Estimates

Domestic (Australia):

  • Standard: 3–8 business days

  • Express: 1–4 business days

These are estimates and may vary due to postal delays or peak periods.

📦 Split Shipments

If your order contains a mix of stocked items and made-to-order items (shipped directly from our print partner), your order may arrive in multiple parcels. You’ll receive tracking for each shipment where available.

📬 Tracking Your Order

Tracking information is provided via email once your order has shipped. If your order is split across multiple shipments, you’ll receive separate tracking links.

âť— Delivery Issues

If your order hasn’t arrived within the expected timeframe, or if it's damaged or missing, please contact us at info@theforestsfamiliar.com. We’ll help you investigate and resolve the issue.