Shipping policy
🚚 Shipping Rates
We offer flat-rate shipping within Australia for simplicity and transparency:
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Standard Shipping (Australia): $10
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Express Shipping (Australia): $15
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Free Shipping on all orders over $120
⏱ Processing Times
We aim to process and dispatch all orders within 2–5 business days.
Please note: Some products are made to order or fulfilled by our Australian print partner, which may slightly extend processing times. These items are clearly marked on their product pages.
📦 Delivery Estimates
Domestic (Australia):
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Standard: 3–8 business days
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Express: 1–4 business days
These are estimates and may vary due to postal delays or peak periods.
📦 Split Shipments
If your order contains a mix of stocked items and made-to-order items (shipped directly from our print partner), your order may arrive in multiple parcels. You’ll receive tracking for each shipment where available.
📬 Tracking Your Order
Tracking information is provided via email once your order has shipped. If your order is split across multiple shipments, you’ll receive separate tracking links.
❗ Delivery Issues
If your order hasn’t arrived within the expected timeframe, or if it's damaged or missing, please contact us at info@theforestsfamiliar.com. We’ll help you investigate and resolve the issue.